Privacy Policy

1. Introduction

Tambells Properties ("we", "our", "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. We are registered in England and Wales and comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Data Controller

Tambells Properties is the data controller responsible for your personal data. Our registered address is 20 Wenlock Road, London, N1 7GU. For any questions about this policy or our data practices, please contact us at enquiries@tambellsproperties.com or call 020 3468 1140.

3. Information We Collect

We may collect and process the following personal data:

• Identity Data: Full name, title
• Contact Data: Email address, telephone number, postal address
• Property Data: Property address, type, number of bedrooms, rental information
• Technical Data: IP address, browser type and version, time zone setting, browser plug-in types, operating system
• Usage Data: Information about how you use our website and services
• Communications Data: Your preferences in receiving marketing from us and your communication preferences

4. How We Collect Your Data

We collect data through:

• Direct interactions when you fill in forms on our website or correspond with us
• Automated technologies such as cookies when you interact with our website
• Third parties such as analytics providers

5. Lawful Basis for Processing

We process your personal data on the following lawful bases under UK GDPR:

• Contract: Processing necessary for the performance of a contract with you
• Legitimate Interests: Processing necessary for our legitimate business interests, provided these are not overridden by your rights
• Consent: Where you have given clear consent for us to process your personal data for a specific purpose
• Legal Obligation: Processing necessary for compliance with a legal obligation

6. How We Use Your Information

We use your personal data to:

• Respond to your enquiries and provide quotes
• Provide our property management services
• Manage our relationship with you
• Improve our website and services
• Send marketing communications (where you have opted in)
• Comply with legal and regulatory obligations

7. Data Sharing

We may share your personal data with:

• Service providers who assist in our operations (e.g., IT services, maintenance contractors)
• Professional advisers including lawyers, accountants, and insurers
• Government bodies and regulators where required by law
• Third parties in connection with a business transfer or acquisition

We require all third parties to respect the security of your personal data and treat it in accordance with the law.

8. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. For property enquiries, we typically retain data for 6 years after our last interaction. For contractual relationships, we retain data for 6 years after the contract ends.

9. Your Legal Rights

Under UK data protection laws, you have rights including:

• Right of Access: Request a copy of your personal data
• Right to Rectification: Request correction of inaccurate data
• Right to Erasure: Request deletion of your personal data
• Right to Restrict Processing: Request restriction of processing
• Right to Data Portability: Request transfer of your data
• Right to Object: Object to processing of your personal data
• Right to Withdraw Consent: Withdraw consent at any time

To exercise any of these rights, please contact us at enquiries@tambellsproperties.com. You also have the right to make a complaint to the Information Commissioner's Office (ICO) at www.ico.org.uk.

10. Cookies

Our website uses cookies to distinguish you from other users and improve your experience. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

11. International Transfers

We do not routinely transfer your personal data outside the UK. If we do transfer data internationally, we will ensure appropriate safeguards are in place in compliance with UK GDPR, such as standard contractual clauses approved by the ICO.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at: